Wednesday, May 17, 2017

EESL'S UJALA Scheme In India

FREQUENTLY ASKED QUESTIONS

1. What is UJALA scheme?

An ordinary bulb is an extremely energy inefficient form of lighting with Just 5% of the electricity input converted to light. There are efficient light bulbs available like LEDs Which about consume only one-tenth of energy used by ordinary bulb to provide the same or better light output. However the high cost of LED (NR 400 to 500) is the reason Why consumers do not buy LED bulbs. The UJALA on-bill financing scheme proposes to overcome the first cost barrier. Under this scheme the consumer is eligible to purchase the designated number of bulbs. at an advance cost per LED Bulb. The balance amount will be recovered from the electricity bill in his monthly instalments over a number of months. The consumer can also choose to make an upfront payment of the total amount per LED bulb.



2. How will the UJALA scheme benefit me?

The consumer will get high quality LED bulb at 1/3rd the market price. Consumer's electricity bill will reduce by about Rs. 150-250 per year with each LED, thus making the cost recovery lesser than a year. This will lead to savings in electricity and lower consumption of fossil fuels thus benefiting the environment.


3. Who is eligible to get LEDs?

Every domestic household having a metered connection from their respective Electricity Distribution Company is eligible to get the LED bulbs under the UJALA Scheme.


4. Where and when can the LED bulb be procured?

The bulbs will be distributed through special counters set up at designated places in the city. These will not be available at any other location including shops etc. There will be an awareness campaign before the distribution starts to suitably inform the consumer.


5. What documents/evidence is required to be given to get LED bulbs?

The following must be provided:
(a) True copy of the latest electricity bill
(b) A copy of photo lD proof
(c) A copy of residential proof
(d) Cash advance in case of on-bill financing (balance amount recovered from the electricity bill) or full amount in case of upfront payment for each LED.


6. What if the LED bulb fuses? is a physically damaged bulb covered under warranty?

LED bulbs have very long life (> 15 years if used of 4-5 hours every day) and are not likely to fuse. However, if the LED bulb stops working due to a technical defect, EESL will providing free of cost warranty for all technical faults for three years. And the replacements shall be done through designated retail stores that will be communicated after the distribution ends. During the distribution replacements can be done through any of the distribution counters that would be operating within the city. Any EESL LED bulb can be replaced with any other company’s EESL LED bulb. Example: if a consumer took CGL’s bulb and it got fused, he can get it replaced with NTL or any other bulb procured under EESL UJALA scheme in that city/state. And, a physically damaged bulb is not covered under warranty.


7. Where can I register my complaints?

A Call Centre is active to record the complaints for non-working LEDs and a complaint redressal mechanism to rectify the same within a reasonable time is operationalized. Complaints during distribution can be addressed at our distribution agency’s customer care center number which is publicized in our advertisements and awareness drives.


8. Under UJALA Scheme, a designated bulbs will be distributed per household. in case the household has greater number of connection points or the renovation/expansion of the house is undertaken, does the household pay market price for procuring additional LED?

Through our studies we have found that a domestic household on an average has 5-6 lighting points. The major objective of UJALA scheme is to encourage consumers to use these LEDs to replace existing high wattage lamps in their household. Given the benefits of LEDs, consumers are recommended to purchase additional LEDs from the market.
disclaimer: The price in the market is reliant on the brand and quality is Independent of the price being offered under UJALA.


9. why LED? What are the advantages?

See the difference:

Watt:

led under ujala: 9

CFL: 18

ICL: 100

Energy efficiency:

led under ujala: 88%

CFL: 50%

ICL: 0%

Annual cost saving in electricity bill:

led under ujala: 150-250 rupees.

CFL: 85.5 rupees.

ICL: nil.

Life expectancy:

led under ujala: 25,000

CFL: 8,000

ICL: 1,200

Free of cost warranty:

led under ujala: 3 years warranty

CFL: 1 year warranty

ICL: nil


10. is LED safe?

LEDs are completely safe and do not represent any hazard to the human eye. when compared to CHL's, LED do not have mercury and therefore have no negative impact an environment. The LEDs procured under the UJALA scheme are run through series at stringent quality tests before starting the distribution.


11. Does LED distributed under UJALA Scheme have the same lumen intensity as an incandescent bulb?

LEDs has no gases. filaments or any moving parts to fatigue. A 9W LED procured under UJALA gives the same and in most cases better lumen intensity and brightness than a 100W incandescent Lamp. The proportion of lumens that falls in an area from an LED light source is greater than that of a conventional light source.


12. Who is implementing the programme and why?

The Electricity Distribution Company and Energy Efficiency Services Limited (EESL). a public sector body of Government of India, are implementing the programme. The main objective is to promote efficient lighting, enhance awareness about the fact that use of efficient equipment’s reduce electricity bills and help preserve environment.


13. is the LED bulb different from the other such bulbs available in the market?

Yes, each LED bulb being distributed has a unique number, logo of Electricity Distribution Company and EESL and indicated that it is made especially for this programme. The technical performance of the bulb is superior to the LED bulbs available in open market.


14. How will ensure that the consumer is getting only the designated number of LEDs?

We have a strict mechanism to restrict the iteration of the distribution and this is done with the help of the online software solution which reflects the data of the consumer with the requisite details.


15. What if the consumer says that the bulb are not received by him and is taken by his Landlord or tenant?

Purchase of LED bulbs under UJALA is subject to eligibility checks. One such crucial check is the current occupancy or residential proof. As long as the consumer presents the valid documents and the address on the electricity bill matches the address on the residential proof, the LED will be provided to him. At the time of distribution, the distribution agency is required to collect or upload (in case of door-to-door delivery) a set of documents which are stored in our distribution software. in case of any such consumer complaint, we have a retrieval system, wherein we can check for such a query/concern.


16. What if the consumer loses its warranty receipts in the span of 3 years. Will he be able to get the duplicate receipt ?

0n losing the warranty receipt, only LED bulbs with the UJALA/EESL branding shall be replaced. The consumer can file a request at the Electricity Distribution Company office or the local EESL office and in a matter of 48 hrs an arrangement for duplicate receipts would be made.


17. What if i have not paid my electricity bill in more than 3 months and want to receive the LED Bulbs ?

if the consumer is a defaulter and clear his electricity bill arrears and produces receipt of last payment, he will be eligible for UJALA scheme on producing evidence (original receipt of last payment) of the same.


18. What if l am a new consumer and my detail have not been updated in the Electricity Distribution Company database. Will i be able to avail for the scheme & receive the LED Bulbs?

if you are a new consumer, you will be able to avail for the scheme and receive the designated number of LED bulbs. This will be against the submission of all above-mentioned documents. Upfront mode of distribution will be available to new consumers. For EMi option they should get an authorization letter from the concerned DISCOM.


19. in what areas are the LEDs being distributed?

There will be phase wise distribution. The location of counters is made available through the awareness drive (leaflets, posters, advertisements etc).


Pricing:

At present, the prices are as follows:

9 watt LED bulb- 70 rupees

20 watt tube light- 230 rupees

50 watt 5 star ceiling fan- 1150 rupees


How much quantity you can take?

At present you can take 10 pieces of 9 watt LED bulb, 3 pieces of 20 watt tube light and 2 pieces of 50 watt ceiling fan.

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